Personal Information Protection Policy

Purpose of personal information

The main data collection on the website: includes: Full name or Company name, Email. This is the mandatory information that VICMC needs you to provide so that we can promptly contact you to confirm when you register to use the Online Mediation service on the Website.

In addition, to expedite your dispute resolution through online mediation, we may be provided with other (optional) information related to your dispute. We store this information for your dispute resolution purposes. Your personal information as well as data and documents about your dispute will be stored by us permanently or for a shorter time as prescribed by law from time to time.

We will not provide your personal information to any third party except as necessary and with your consent, or where required by law.

Your personal information will be securely collected, stored, and processed by us. Only the secretariat, mediator involved, or personnel in conditions of limited access to access data. We follow industry and legal standards in the protection of personal information and data.

In the event that the information server is attacked by a hacker leading to the loss of your personal data or documents, we will be responsible for reporting the incident to the authorities for timely investigation and handling and notify you to carry out your responsibilities under the law.

Scope of information use

Information storage time


Persons or organizations that may have access to users’ personal information

Data security

The mechanism for receiving and resolving User complaints related to the misuse of personal information or the notified scope




A member of Viet Nam Society of International Law (VSIL)


Room 612, Building D, Faculty of International Law, Diplomatic Academy of Viet Nam, No. 69 Chua Lang Street, Dong Da District, Ha Noi, Viet Nam


6th Floor, Me Linh Point Building, No. 2 Ngo Duc Ke Street, Ben Nghe  Ward, District 1, Ho Chi Minh City, Viet Nam

Phone: 848-6239 9188